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Effective Date: November 26, 2025

At Mayra Tours, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Website at https://mayratours.com/, book Services, or interact with us (collectively, “Personal Data”). We comply with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

By using our Website or Services, you consent to the practices described herein. We may update this Policy; changes will be posted here with the effective date.

1. Information We Collect

We collect Personal Data in the following ways:

  • Directly from You:
    • Booking information: Name, email, phone, address, passport details, payment info, travel preferences, and special requirements (e.g., dietary needs).
    • Contact forms: Inquiries or feedback.
    • Account creation (if applicable): Login credentials.
  • Automatically:
    • Usage data: IP address, browser type, device info, pages visited, and timestamps via cookies and analytics tools.
    • Location data: Approximate location for tailored recommendations (with consent).
  • From Third Parties:
    • Payment processors or partners (e.g., visa services) for verification.
    • Social media if you interact via integrated platforms.

We do not collect sensitive data (e.g., health info) unless necessary for bookings, and only with your explicit consent.

2. How We Use Your Information

We use Personal Data for legitimate business purposes:

  • To process and fulfill bookings, including coordinating with suppliers.
  • To communicate updates, confirmations, and promotions (you may opt out).
  • To improve Services, analyze trends, and personalize experiences.
  • For security, fraud prevention, and legal compliance (e.g., visa processing).
  • To send marketing materials if you subscribe (unsubscribe anytime).

3. Sharing Your Information

We do not sell your Personal Data. We may share it with:

  • Service Providers: Third parties for payment processing, hosting, analytics (e.g., Google Analytics), or tour operations, bound by confidentiality.
  • Partners: Hotels, transport, or activity providers to deliver Services.
  • Legal Authorities: If required by law, court order, or to protect rights/safety.
  • Business Transfers: In case of merger or acquisition.

All sharing is limited to what’s necessary and compliant with data protection standards.

4. Cookies and Tracking Technologies

Our Website uses cookies (small files stored on your device) for functionality, preferences, and analytics. Types include:

  • Essential: For site operation.
  • Performance: To analyze traffic.
  • Marketing: For targeted ads (with consent).

You can manage cookies via browser settings. Disabling them may limit functionality. For details, see our Cookie Policy (to be linked upon implementation).

5. Data Security

We implement reasonable security measures (e.g., encryption, access controls) to protect Personal Data from unauthorized access, loss, or misuse. However, no system is infallible; we cannot guarantee absolute security. Report suspected breaches to us immediately.

6. Your Rights and Choices

Under applicable laws, you have rights regarding your Personal Data:

  • Access, correct, or delete it.
  • Object to or restrict processing.
  • Withdraw consent (where applicable).
  • Data portability.

To exercise these, email info@mayratours.com. We respond within 30 days. For marketing, opt out via unsubscribe links.

We retain Personal Data only as long as needed for purposes (e.g., 7 years for bookings per tax laws) or as required by law, then securely delete it.

7. International Transfers

As a Dubai-based company, data is primarily stored in the UAE. Transfers outside (e.g., to EU/US providers) use safeguards like standard contractual clauses to ensure equivalent protection.

8. Children’s Privacy

Our Services are not directed at children under 16. We do not knowingly collect their data. If we discover such, we will delete it promptly.

9. Third-Party Links

The Website may link to external sites (e.g., partners). We are not responsible for their privacy practices.

10. Contact Us

For privacy questions, complaints, or our Data Protection Officer, email info@mayratours.com or write to: Mayra Tours, [Insert Address, Dubai, UAE].

Thank you for trusting Mayra Tours with your travel experiences. We value your privacy as much as your adventures.